Return & Refund Policy

Our Commitment

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Period

You have 14 days from the date of delivery to return your order, as per EU consumer rights regulations.

Eligibility for Returns

To be eligible for a return:

• Products must be unopened and in original packaging
• Return must be initiated within 14 days of delivery
• Proof of purchase (order confirmation) must be provided

Note: Due to the nature of food products, we cannot accept returns of opened coffee packages.

Quality Issues

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no cost to you.

How to Return

1. Contact us at info@khaybar.amsterdam with your order number
2. We will provide you with return instructions
3. Package the item securely in its original packaging
4. Ship the item back to the address provided

Refunds

Once we receive your return:

• We will inspect the items within 2-3 business days
• If approved, refund will be processed to your original payment method
• Refunds typically appear within 5-10 business days
• You will receive an email confirmation once the refund is processed

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged product, etc.).

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

Contact Us

For any questions about returns or refunds: